Everything you need to know about Maison Aurélia, our pieces, and how we work.
Where are your pieces made?
Every piece is crafted in specialist ateliers with generations of expertise in fur, cashmere, and luxury knitwear. We work with a small number of trusted craftspeople to ensure the highest standards of quality and finish.
How long does delivery take?
Processing — Orders are prepared within 1–3 business days.
For available pieces, estimated delivery is 5–10 business days after dispatch to all destinations we currently ship to, including Germany, the rest of the European Union, and non-EU countries. This is an estimate, not a guaranteed arrival date; customs clearance or carrier delays may affect delivery.
Customized and made-to-order pieces may require approximately 2–4 weeks of additional production time before dispatch, depending on the piece. Bespoke commissions may take longer. We will let you know the expected timeframe in advance.
You will receive a tracking number once your order is dispatched. Full details on our Shipping & Delivery page.
What does shipping cost?
We offer complimentary standard shipping to currently supported destinations. Available delivery options are shown at checkout. Express delivery, where offered, is charged separately.
Customers outside the European Union are responsible for any local customs duties or import taxes. See our Shipping & Delivery page for details.
Do you accept returns?
Where statutory distance-selling rights apply, including eligible EU online purchases, you may cancel without giving a reason by notifying us within 14 calendar days of receiving your goods. Email hello@themaisonaurelia.com with your order number and a clear statement that you wish to withdraw. Send the goods back within 14 calendar days after notifying us; contact us for the return address and practical instructions. Prior approval is not a condition of exercising a statutory withdrawal right.
The statutory withdrawal exception for goods made to your individual specifications or clearly personalised applies only where the law permits it. A standard size, standard style or preorder is not automatically excluded simply because it is produced after you order. Mandatory rights concerning damaged, faulty or incorrectly supplied goods remain unaffected.
Maison Aurélia does not offer an additional voluntary change-of-mind return or exchange service for fit, size, colour, material, style or preference. This does not restrict any statutory cancellation, refund, repair or replacement rights available to you.
How are refunds issued?
For a valid statutory withdrawal, we will reimburse you within 14 calendar days after you notify us, using the original payment method unless otherwise agreed. Where legally permitted, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever is earlier. We refund the original basic delivery cost as required by law; standard delivery is complimentary, and any additional express upgrade need not be refunded where the law permits.
You pay the direct return-shipping cost for a change-of-mind statutory withdrawal unless the law requires otherwise or we agree to cover it. For damaged, faulty or incorrectly supplied goods, we cover reasonable return costs where required by law.
For other approved refunds, we aim to process payment within 10 business days after inspection, always subject to any shorter statutory deadline. Your bank or card provider may need additional time to display the refund.
Can I order a bespoke piece?
Yes. We offer a bespoke service for clients who wish to commission a piece tailored to their exact specifications — fabric, colour, silhouette, and measurements. See our Bespoke page or contact us at hello@themaisonaurelia.com to begin the process.
How do I know which size to order?
Size and fit vary between styles. Please check the measurements provided on the individual product page rather than relying on a single size chart for every piece.
Where measurements are not yet listed, please contact us with the product name before choosing your size. We do not recommend automatically sizing up or down.
Contact Maison Aurélia with the product name, size you are considering and your measurements. If a product-specific chart is unavailable, we will need to confirm it before making a size recommendation.