FAQ
Everything you need to know about Maison Aurélia, our pieces, and how we work.
Where are your pieces made?
Every piece is crafted in specialist ateliers with generations of expertise in fur, cashmere, and luxury knitwear. We work with a small number of trusted craftspeople to ensure the highest standards of quality and finish.
How long does delivery take?
Delivery times depend on your location:
- Europe: 10–18 business days
- Rest of the world: 14–21 business days
For bespoke and made-to-order pieces, additional production time applies. You will receive a tracking number once your order has been dispatched.
Do you offer refunds?
All sales are final. However, exchanges may be possible within 7 days of delivery, provided the item is unworn and in its original condition. Please see our Returns & Exchanges page for full details.
Can I order a bespoke piece?
Yes. We offer a bespoke service for clients who wish to commission a piece tailored to their exact specifications — fabric, colour, silhouette, and measurements. Contact us at hello@maisonaurelia.eu to begin the process.
How do I know which size to order?
Our Size Guide provides detailed measurements for each size across all product categories. If you are between sizes, we recommend sizing up. For personalised sizing advice, contact us directly.
Is your fur ethically sourced?
Yes. We are committed to responsible sourcing. All fur used in our pieces meets strict traceability and ethical standards. We work exclusively with suppliers who adhere to certified welfare and sustainability practices.
How do I care for my piece?
Please refer to our Care Guide for detailed instructions specific to each material. As a general rule, fur and cashmere pieces should be stored in cool, dry conditions away from direct sunlight, and cleaned only by a specialist.