Refund policy

Maison Aurélia accepts returns within 14 days of delivery in 
accordance with the EU Consumer Rights Directive 2011/83/EU 
and the Czech Civil Code §1829.

Items must be unworn, undamaged, in their original packaging, 
and accompanied by proof of purchase. Bespoke, made-to-order, 
and personalised pieces are excluded from the right of withdrawal.

Refunds are issued to the original payment method within 14 days 
of receiving the returned item. The customer is responsible for 
the cost and risk of return shipping unless the return is due to 
a defect or our error.

For full conditions and the return process, please see our 
Returns & Exchanges page: https://themaisonaurelia.com/pages/returns-exchanges

To initiate a return, contact hello@themaisonaurelia.com with 
your order number. We respond within 3 business days.