Shipping policy

SHIPPING

We offer complimentary standard shipping to currently supported destinations. Available delivery options are shown at checkout. Express delivery, where offered, is charged separately.

Processing — Orders are prepared within 1–3 business days.

For available pieces, estimated delivery is 5–10 business days after dispatch to all destinations we currently ship to, including Germany, the rest of the European Union, and non-EU countries. This is an estimate, not a guaranteed arrival date; customs clearance or carrier delays may affect delivery.

Customized and made-to-order pieces may require approximately 2–4 weeks of additional production time before dispatch, depending on the piece. Bespoke commissions may take longer. We will let you know the expected timeframe in advance.

Once your order is dispatched, you will receive a confirmation email with a tracking number so you can follow your parcel every step of the way.

For orders shipping outside the European Union (United Kingdom, United States, Switzerland, and other non-EU destinations), additional customs duties, import taxes, and brokerage fees may apply upon delivery. These fees are not included in our shipping rate or product price and are the responsibility of the recipient.

We recommend checking with your local customs office for accurate estimates before placing your order.

If you have any questions about your order or shipping timeline, please contact us at hello@themaisonaurelia.com — we respond within 24 hours, Monday to Friday.